Advance Business Communication Skills

Advance Business Communication What, Why & How?

Communication in the organisation is vital because it enhances employee morale, ensures better team collaboration, efficiency and satisfaction. Effective workplace communication helps drive better outcomes for individuals, teams, and organizations.

We use adult learning techniques to maximize learning and competence to apply.

The course provides accelerated coverage of the Advance application of techniques and Good Practices in Business communication. The focus of the workshop is as follows:
  1. Introduction
  2. Emotional Intelligence and Empathetic Communication
  3. Effective Listening and Questioning Techniques
  4. Difficult Conversations
  5. Communication in a Digital World
  6. Cross-Cultural Communication
  7. Feedback and Constructive Criticism
  8. Personal Action Planning and Reflection ( Recap, Reflection, Resource for future development)
The workshop outline above is a general structure that can be customised based on specific needs and time constraints. Additionally, the duration of each section can be adjusted accordingly to fit within the 4-hour timeframe.

Delivery Method : Classroom
Code : BAC_01
Duration : 2 Days

Audience Profile​
Workshop is for Professionals communicating with internal team members or stakeholders and external customers

Learning methods

  • Concepts, Discussions
  • Techniques
  • Videos, Case Studies
  • Quiz, Roleplay
Note: Some of the above techniques will be used based on the size and temp of the group
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